Shipping policy
Every candle we send carries a whisper of warmth and intention. This Shipping Policy outlines how we deliver that promise to your doorstep.
📦 Order Processing
- Orders are processed within 2–3 business days after payment confirmation.
- Please note: Orders containing more than 3 pieces of the same design may require additional processing time before dispatch.
- Custom or limited-edition items may require additional time.
🌍 Shipping Locations
We currently ship across India. For international orders, please contact us at thesilverwish@gmail.com to explore possibilities.
🚛 Shipping Methods & Delivery Time
- Standard Shipping: 4–7 business days
- Express Shipping: 2–4 business days (available in select regions)
- Delivery timelines may vary based on location, courier service, and seasonal demand.
💸 Shipping Charges
- Shipping fees are calculated at checkout based on your location and selected delivery method.
- Free shipping is available on orders above ₹1999
📍 Order Tracking
Once your order is shipped, you’ll receive a tracking link via email or SMS to follow its journey.
📬 Address Accuracy
Please ensure your shipping details are correct. We are not responsible for delays or losses due to incorrect addresses.
📦 Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery at thesilverwish@gmail.com
- Include photos (minimum 3 photos) and your order number
- We’ll work with you to resolve the issue with care and fairness